Investing in staff development doesn't just benefit the staff themselves. The benefits to the organisation are myriad:
Increased efficiency - staff who are well trained feel more confident and able to do their jobs well. Up-to-date training means staff are able to take advantage of new technologies and improve working methods.
Increased loyalty - it costs a lot in terms of time and money to advertise and train new staff to your way of working. Investing in your existing staff shows that you value them and increases their loyalty to you.
Increased motivation - staff who feel valued are more motivated. They are more likely to work for the benefit of the company rather than their own benefit.
Increased confidence - much time is wasted by people who have to find out how to do a task. A trained workforce is a more confident and happier workforce.
Higher calibre staff - by becoming known as an organisation which values and invests in its staff, you will attract higher calibre applicants for future job vacancies, thereby further improving your prestige and efficiency in your market sector.
The benefits of staff training and development are possibly greater for the employer than they are for the employee. In the current economic client it is absolutly vital that employers are proactive in the training of their existing workforce.
| Call Michelle Scott, Pitman Preston's Centre Manager, to discuss how we can benefit you. Tel: 01772 823060 Skype: pitman.preston Email: preston@pitman-training.net |
| Michelle says: "I recently needed a solicitor. I got recommendations and made appointments to visit a few practices to see if I felt we could work together. One - highly recommended and prestigious - practice amazed me. The receptionist was dressed in jeans (apparently a charity event was taking place that day) and spent time chatting to a colleague before greeting me. She took my name and gestured towards a chair. After finishing her conversation with her colleague she telephoned my contact. Apparently the line was engaged becaused she quickly replaced the receiver. No explanation to me. After some minutes she seemed to remember I was there and tried to telephone again. This time I was given the courtesy of an explanation - "He's not there now!" I eventually met with the solicitor some 20 minutes after my appointment time. The receptionist had not offered me an apology or explanation, refreshment or reading material. I did not engage that solicitor. I chose one with a warm and friendly but highly professional receptionist who treated me with courtesy and respect. The solicitor isn't bad too!" You will probably never know how many potential clients you have lost due to off-hand or even bad-mannered staff. Don't lose any more. |