Assertiveness

Course advisor's notes

This 1 day seminar is held at our five Pitman Training Centres in Scotland (see below for full details) and develops skills in communicating more assertively and confidently. This course can be run as a dedicated group event, as part of our open programme or on a one to one basis. More information...

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Seminar Content | Assertiveness

What are Assertive, Aggressive and Passive Behaviour?
What affect these behaviours have on you/others.
Understanding our rights and responsibilities.
Recognising an assertive response.
Three Steps to assertive behaviour.
Saying ‘No’ without feeling guilty.
Reviewing Conflict Situations.
Comparing Constructive Criticism and Destructive Criticism.
Dealing with Criticism Assertively.

Aims and Objectives

Identify assertive, aggressive and passive behaviour in others.
Identify your own behaviour.
Identify and use a variety of assertive techniques.

Target Audience

Students who wish to learn how to become more assertive and confident in their workplace.

Prerequisites

None

Seminar Code

PITMAN TRAINING EDINBURGH, GLASGOW, ABERDEEN, FORRES & DUMFRIES ONLY

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