Communication Skills Outline
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- Learning time: 1 day
Course advisor's notes
This 1 day seminar is held at our five Pitman Training Centres in Scotland (see below for full details) and helps improve verbal and non-verbal communnication skills. More information...
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Seminar Content | Communication Skills Outline
Practical verbal and non-verbal communication.
The importance of rapport and how to build relationships.
Methods of organising your thinking to convey the message you really mean.
How to communicate carefully in critical situations.
How to resolve conflict and open up the communication.
To use precise questioning skills to control and move the conversation along.
How to implement changes when you return to your office.
Aims and Objectives
Apply principles of effective communication.
Communicating complex ideas.
Building effective dialogue in difficult situations.
Frame communications positively.
To become more persuasive when dealing with people inside and outside your organisation.
Target Audience
Those wishing to improve their verbal and non-verbal communication.
Prerequisites
None
Seminar Code
PITMAN TRAINING EDINBURGH, GLASGOW, ABERDEEN, FORRES & DUMFRIES ONLY
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