Course advisor's notes

This one day seminar is perfect for anyone who needs to obtain a greater understanding of the importance of the customer to any business. You will learn more about what customers expect and how to handle customers if they are dissatisfied with the service they receive. More information...

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Seminar Content | Customer Care

Who are your customers?
What do your customers want?
How to make Customer Care exceptional.
Customer expectations.
How good is good enough?
Building a positive environment.
It's in the detail - things to think about.
Active listening is better listening.

Handling complaints.
When you were the customer.
Dealing with customer emotions.

Keeping calm.
Calming the upset customer.
Phrases likely to upset.

Getting the problem solved.
Things you would change.

Aims and Objectives

To be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care.
Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated.
The opportunity to gain the widely recognised Pitman Training Certificate.

Target Audience

Those who wish to learn how to provide exceptional customer care to improve sales and productivity.

Prerequisites

None

Seminar Code

1011990123