Personal Development

One Day Personal Development Courses 

• Sales and Negotiation - For anyone who wants to improve their sales techniques, increase sales levels and exceed targets
• Personal Effectiveness - Assess your personal effectiveness and create a set of goals and actions to get you where you want to be
• The Art of Assertiveness - learn to say no and improve your working relationships
• Appraisal Skills - For appraisers and appraisees-improve working relationships, review performance and establish goals
• Business Writing Skills - Develop effective business writing skills by using proven techniques.
• Customer Care - Be able to handle different situations and provide exceptional customer care.
• Meeting and Minutes - For anyone who is required to organise and take minutes at meetings. (whole or half day options)
• Presentation Skills - Maximise your personal performance and presentations skills in group, one to one or interview situations
• Professional Receptionist - Anyone in front line reception or who deals with customers or the public (whole or half day options)
• Supervisory Skills - For new supervisors-includes induction, staff training, delegation and motivational skills
• Telephone Techniques - Acquire a confident, friendly telephone voice. Understand what to say and what not to say.
• Time Management - To effectively plan and confidently prioritise your workload -facilitate the best use of time.
• Executive PA - To understand the role of a PA, manage situations and communicate effectively.
• Stress Management and Assertiveness - We offer a range of workshops for both managers dealing with staff stress and for those wishing to manage their workload better-learn how to thrive on pressure!

For further details see Current Seminars and High Impact Workshops.