Communication Skills

Overview

This one-day workshop introduces participants to the key components of communication and how to enhance the results they get when communicating in the workplace.

Objectives:

  • Revisit the foundations of effective communication
  • Frame communications positively
  • Remaining in control of time spent on conversations
  • Giving positive feedback
  • Having difficult conversations

You Will Learn:

  • Practical verbal and non-verbal communication
  • The importance of rapport and how to build relationships
  • Methods of organising your thinking to convey the message you really mean
  • To use precise questioning skills to control and move the conversation along
  • To use precise questioning skills to control and move the conversation along
  • How to communicate carefully in difficult situations
  • How to resolve conflict and open up the communication
  • How to implement changes when you return to your office

Session Dates

This workshop is available on our open training schedule or on a one to one basis.

Location Address Date Time Get in Touch
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 07/01/2025 09:30
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 21/02/2025 09:30
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 25/02/2025 09:30
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 25/03/2025 09:30
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 08/04/2025 09:30
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 01/05/2025 09:30
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 23/05/2025 09:30
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 19/06/2025 09:30
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 23/07/2025 09:30
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 07/08/2025 09:30
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 22/08/2025 09:30
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 09/09/2025 09:30
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 21/10/2025 09:30
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 07/11/2025 09:30
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 17/11/2025 09:30