Communication Skills

Overview

This one-day workshop introduces participants to the key components of communication and how to enhance the results they get when communicating in the workplace.

Objectives:

• Revisit the foundations of effective communication
• Frame communications positively
• Remaining in control of time spent on conversations
• Giving positive feedback
• Having difficult conversations

You will learn:

• Practical verbal and non-verbal communication
• The importance of rapport and how to build relationships
• Methods of organising your thinking to convey the message you really mean
• To use precise questioning skills to control and move the conversation along
• To use precise questioning skills to control and move the conversation along
• How to communicate carefully in difficult situations
• How to resolve conflict and open up the communication
• How to implement changes when you return to your office

This workshop is available on our open training schedule or on a one to one basis.