Telephone Techniques - Seminar

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

 

Overview

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

The seminar will help you acquire a confident and friendly telephone manner. We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner. This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.

The key areas covered include;

  • Improving communication skills
  • The importance of voice and attitude
  • Learning what to say and what NOT to say
  • Developing effective listening skills and questioning techniques
  • How to sound confident and helpful
  • Understanding the customer needs
  • Handling awkward situations and calls
  • Taking messages, handing over and re-routing calls

During the seminar, you will be given a workbook to use as a reference guide on completion of the course.

Location Address Date Time Get in Touch
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 17/11/2023 09:30 Enquire now
Central and West London Pitman Training London Central and West, 3rd Floor, 4/4A Bloomsbury Way, Bloomsbury Square, London WC1A 2RP 20/11/2023 09:30 Enquire now
Enfield 2nd Floor Nicon House 45 Silver Street Enfield EN1 3EF 20/11/2023 09:30 Enquire now
Watford Pitman Training Watford, 171 St Albans Road, Watford, WD24 5BD 20/11/2023 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 01/02/2024 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 23/02/2024 09:30 Enquire now
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 01/03/2024 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 23/05/2024 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 24/05/2024 09:30 Enquire now
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 13/06/2024 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 06/08/2024 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 23/08/2024 09:30 Enquire now
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 23/09/2024 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 01/11/2024 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 18/11/2024 09:30 Enquire now
Glasgow Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS 17/12/2024 09:30 Enquire now
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
17/11/2023 09:30
Central and West London
Pitman Training London Central and West, 3rd Floor, 4/4A Bloomsbury Way, Bloomsbury Square, London WC1A 2RP
20/11/2023 09:30
Enfield
2nd Floor Nicon House 45 Silver Street Enfield EN1 3EF
20/11/2023 09:30
Watford
Pitman Training Watford, 171 St Albans Road, Watford, WD24 5BD
20/11/2023 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
01/02/2024 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
23/02/2024 09:30
Glasgow
Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS
01/03/2024 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
23/05/2024 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
24/05/2024 09:30
Glasgow
Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS
13/06/2024 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
06/08/2024 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
23/08/2024 09:30
Glasgow
Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS
23/09/2024 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
01/11/2024 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
18/11/2024 09:30
Glasgow
Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, G1 3QS
17/12/2024 09:30

Pitman Training Course Enquiry

For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 0161 907 6724.

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