Telephone Techniques - Seminar

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

 

Overview

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

The seminar will help you acquire a confident and friendly telephone manner. We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner. This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.

The key areas covered include;

  • Improving communication skills
  • The importance of voice and attitude
  • Learning what to say and what NOT to say
  • Developing effective listening skills and questioning techniques
  • How to sound confident and helpful
  • Understanding the customer needs
  • Handling awkward situations and calls
  • Taking messages, handing over and re-routing calls

During the seminar, you will be given a workbook to use as a reference guide on completion of the course.

Location Address Date Time Get in Touch
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 01/11/2019 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 08/11/2019 09:30 Enquire now
Glasgow Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS 21/01/2020 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 06/03/2020 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 11/03/2020 09:30 Enquire now
Glasgow Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS 06/05/2020 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 22/05/2020 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 01/07/2020 09:30 Enquire now
Glasgow Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS 07/09/2020 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 09/10/2020 09:30 Enquire now
Edinburgh Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE 11/11/2020 09:30 Enquire now
Aberdeen Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB 04/12/2020 09:30 Enquire now
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
01/11/2019 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
08/11/2019 09:30
Glasgow
Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS
21/01/2020 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
06/03/2020 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
11/03/2020 09:30
Glasgow
Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS
06/05/2020 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
22/05/2020 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
01/07/2020 09:30
Glasgow
Pitman Training Glasgow, 1st Floor, 82 Union Street, Glasgow, G1 2QS
07/09/2020 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
09/10/2020 09:30
Edinburgh
Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, EH2 1JE
11/11/2020 09:30
Aberdeen
Pitman Training Aberdeen, 469 Union Street, Aberdeen AB11 6DB
04/12/2020 09:30

Quick Enquiry

For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 0161 907 6724.

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