Is This for You?

This diploma is ideal if you’re looking for a position with greater responsibility than more entry-level roles in IT departments. Upon completion of the diploma, you’ll be well positioned to gain CompTIA certification in several key areas of IT.

Award and Associated Qualifications

Awarded 300 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
300 hours flexi study or 12 weeks full-time

About This Diploma

This diploma is ideal if you’re looking for a position with greater responsibility than more entry-level roles in IT departments. Upon completion of the diploma, you’ll be well positioned to gain CompTIA certification in several key areas of IT.

Position Yourself For Success In It!

IT employees hold some of the most important jobs in any organisation. As an advanced IT Support Technician, it will be your responsibility to keep the computers and related systems running smoothly and efficiently. As a more senior support professional, your job could involve providing any of the following types of support to internal and external clients:

  • help resolve complex issues that have been escalated from Tier 1 support and require more detailed systems and applications knowledge
  • maintain system capabilities by testing existing equipment and software
  • test new systems and applications
  • train users on proper use of hardware and software
  • manage and/or train Tier 1 support technicians

The role of an advanced IT Support Technician is vital within any organisation. With this diploma, you’ll be well positioned to take on a role of greater responsibility in an IT department than the typical entry-level position.

With this diploma and some experience in a senior support role, your career could advance to positions of greater seniority and responsibility, such as Systems Administrator or IT Support Manager.

Download Course Packet

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Aims and Objectives

You’ll learn essential skills in hardware and software support, network administration, IT security, and cloud computing to position you for a promising future in information technology.

Courses Included

IT Courses (incl. A+)

A+ Series

CompTIA A+ provides the knowledge and skills necessary for a career in PC support. This course is designed to help you learn the skills required…

IT Courses (incl. A+)

CompTIA Cloud Essentials

This course provides an introduction to cloud computing and covers topics, such as cloud networking, cloud migration strategies, cloud connectivity, cloud design considerations, and cloud…

Networks & Security Courses - Cyber Security Courses


The Network+ course will give you all the knowledge and skills you need to get a job as a network or system administrator. You will…

IT Courses (incl. A+)


This CompTIA certification course helps to prepare students to take and pass the SY0-601 Security+ exam and obtain the Security+ certification. This course is excellent…

Elective Courses

In addition to the core courses, you also choose one additional elective course. Below is a list of recommended courses but there is a wider list available. Please speak to a Course Advisor for full details of how best to tailor this Diploma to your requirements.

IT Courses (incl. A+)

Azure Fundamentals

This course helps prepare learners for Microsoft’s AZ-900 exam and obtain the Azure Fundamentals certification. The course is an excellent introduction for those looking to…

Communication Courses

Communication Skills for IT Specialists

The Communication Skills for IT Specialists course is designed to help you effectively engage with your audience and is specifically geared toward working in a…

IT Courses (incl. A+)

CompTIA Project+

This course will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is,…

Server Administration Courses

Database Fundamentals

In this course, you’ll learn the core concepts of relational databases, and you’ll get your feet wet with structured query language (SQL), which is used…

IT Courses (incl. A+)

Programming Fundamentals

This course is an introduction to programming concepts and is ideal for anyone who wishes to learn how to program but doesn't have a background…

IT Courses (incl. A+)


This course covers the knowledge and skills required to install, manage, and troubleshoot servers in data centers and in on-premise and hybrid environments.


A strong interest in computers and a high-level of computer literacy.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

CompTIA certifications are a recognisable IT industry qualification that can help you build a rewarding career in IT support and systems maintenance.

With further training in more specialised areas, you could look forward to a career in network support or administration, cloud computing, or security.

You could also bolster your skills to move into a managerial role within IT support.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.