Is This for You?

Our Cloud Support Engineer diploma is ideal if you’re looking for a position in IT infrastructure administration within an organisation’s IT department. Upon completion of the diploma, you will be well positioned to gain several CompTIA certifications.

Award and Associated Qualifications

Awarded 210 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
210 hours flexi study or 9 weeks full-time

About This Diploma

Get highly valued IT skills that are in demand

Cloud computing is a fast-growing field with steady and strong demand in the IT labour market. Gaining the skills to work with cloud technologies could lead you to a rewarding career setting up, maintaining, and managing IT infrastructure.

What is a Cloud Support Engineer? A Cloud Support Engineer is an IT professional who sets up, configures, and maintains cloud infrastructure. As they advance in their careers, cloud engineers may also move into roles of greater responsibility that include cloud architecture (designing cloud solutions), development (coding for the cloud), and administration (managing cloud networks).

Cloud technology is already a fixture in our lives. Without realising it, you’re likely using cloud-based services every day — whether it’s watching videos and listening to music via streaming services or using a web-based email platform.

For businesses, cloud technology is making processes faster and more efficient. For example, the cloud makes backing up and storing company data easier, and software updates can be “pushed” to users as soon as they’re ready. As a Cloud Support Engineer, your job will be to keep it all running smoothly.

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Aims and Objectives

This diploma will give you the knowledge and technical skills you need to support an organisation’s cloud-based IT infrastructure.

Courses Included

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AWS Cloud Practitioner

This course will help prepare you for the AWS Certified Cloud Practitioner certification, which validates a candidate’s ability to define basic cloud infrastructure and architectural…

IT Courses (incl. A+)

Cloud Security Fundamentals

This course provides an introduction to cloud security concepts and is ideal for anyone who wishes to learn the core principles of cloud infrastructure, data,…

IT Courses (incl. A+)

CompTIA Cloud Essentials

This course provides an introduction to cloud computing and covers topics, such as cloud networking, cloud migration strategies, cloud connectivity, cloud design considerations, and cloud…

IT Courses (incl. A+)

Microsoft 365 Fundamentals (MS-900)

In this course, you’ll dive deep into configuring, implementing, and supporting Microsoft 365 integrated productivity services.

IT Courses (incl. A+)


This CompTIA certification course helps to prepare students to take and pass the SY0-601 Security+ exam and obtain the Security+ certification. This course is excellent…

Elective Courses

IT Courses (incl. A+)

Azure Fundamentals

This course helps prepare learners for Microsoft’s AZ-900 exam and obtain the Azure Fundamentals certification. The course is an excellent introduction for those looking to…

IT Courses (incl. A+)

Cloud Security Administration

In this course, you’ll learn essential security concepts relating to data and application protection, and you’ll learn how to manage and maintain a secure cloud…

IT Courses (incl. A+)


This course will teach you the skills needed to deploy and automate secure cloud environments and prepare you to work with any of the three…

IT Courses (incl. A+)

Google Associate Cloud Engineer

This course will prepare you to work with Google’s suite of cloud services that help its users store data and build, test, and deploy apps.…

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The Network+ course will give you all the knowledge and skills you need to get a job as a network or system administrator. You will…

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This course covers the knowledge and skills required to install, manage, and troubleshoot servers in data centers and in on-premise and hybrid environments.


CompTIA A+ certification or equivalent with a strong interest in IT infrastructure.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

CompTIA certifications are a recognisable IT industry qualification that can help you pursue a rewarding career as a Cloud Engineer or Cloud Solutions Specialist.

Following this diploma and experience in the role, you may opt for further training, which could lead to positions of greater seniority and responsibility, such as Cloud Developer and Cloud Solutions Architect.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.