Is This for You?

Our IT Support Technician diploma is ideal if you’re looking for a position within an organisation’s IT department. Upon completion of the diploma, you will be well positioned to gain CompTIA certification.

Award and Associated Qualifications

Awarded 210 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
210 hours flexi study or 9 weeks full-time

About The It Support Technician Diploma

Our IT Support Technician diploma is ideal if you’re looking for a position within an organisation’s IT department. Upon completion of the diploma, you will be well positioned to gain CompTIA certification.

Get highly valued IT skills that are in demand

IT employees hold some of the most important jobs in any organisation. As an IT Support Technician, it will be your responsibility to help keep the computers and related systems running smoothly and efficiently.

Your job could involve responding to help-desk requests from colleagues who are experiencing problems with their computers, need help installing software, or have questions about how to use some of the hardware or software available to them.

The role of IT Support Technician is vital within any organisation. With this diploma, you’ll be able to start your career in IT, and your skills will be in demand. Following this diploma and experience in the role, you may opt for further training, which could lead to positions of greater seniority and responsibility, such as Network Administrator, Systems Administrator, and IT Support Manager.

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Aims and Objectives

You’ll learn how to install, repair, upgrade, and maintain PCs and operating systems to ensure you’re providing your future colleagues the support they need to accomplish their work.

Courses Included

IT Courses (incl. A+)

A+ Series

CompTIA A+ provides the knowledge and skills necessary for a career in PC support. This course is designed to help you learn the skills required…

Communication Courses

Communication Skills for IT Specialists

The Communication Skills for IT Specialists course is designed to help you effectively engage with your audience and is specifically geared toward working in a…

IT Courses (incl. A+)

CompTIA Project+

This course will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is,…

General Office Skills Courses

Windows 10 – Advanced

This course provides an advanced look at the Windows 10 operating system and covers key features and functions relating to system settings, performance, and security.

Elective Courses

In addition to the core courses, you also choose two additional elective courses. Below is a list of recommended courses but there is a wider list available. Please speak to a Course Advisor for full details of how best to tailor this Diploma to your requirements.

IT Courses (incl. A+)

CompTIA Cloud Essentials

This course provides an introduction to cloud computing and covers topics, such as cloud networking, cloud migration strategies, cloud connectivity, cloud design considerations, and cloud…

IT Courses (incl. A+)

CyberSecurity 101

Information security is becoming increasingly crucial for all types of organisations. In this course, you’ll explore key information-security concepts.

IT Courses (incl. A+)

CyberSecurity 102

In this second course in our series on the core elements of information security, you’ll explore different ways organisations protect their information and systems from…

Server Administration Courses

Database Fundamentals

In this course, you’ll learn the core concepts of relational databases, and you’ll get your feet wet with structured query language (SQL), which is used…

Networks & Security Courses - Cyber Security Courses


The Network+ course will give you all the knowledge and skills you need to get a job as a network or system administrator. You will…

IT Courses (incl. A+)

Programming Fundamentals

This course is an introduction to programming concepts and is ideal for anyone who wishes to learn how to program but doesn't have a background…


A strong interest in computers and basic computer literacy.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

CompTIA certifications are a recognisable IT industry qualification that can help you get a rewarding career as an IT Technician, Support Technician, or Helpdesk Specialist.

With further training in more specialised areas, you could look toward a career in network support or administration, cloud computing, or security. You could also bolster your skills to move into more senior roles within IT support.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.