Handling Conflict and Confrontation

This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.



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Is this for you?

This course is suitable for all but would be particularly useful for anyone who has recently gained promotion to supervisory, management or team leader type roles.


Award and Associated Qualifications

Awarded 1 CPD points upon successful completion

Start Date


Study Type

In centre, online, or a combination

Training Type



1 hour

Request your Course Factsheet

For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 0161 907 6724.

About this course

Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations. You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.


One of the main benefits to this course is that it can be studied online in just two hours, which means you can fit your training in around existing commitments and quickly be armed with useful conflict resolution techniques.

These are the sections within this course: - 

Section A – Handling Conflict

Section B – Types of Conflict

Section C – Stages of Conflict

Section D – Managing Conflict

Section E – Maintaining Relationships

Section F – Emotions of Conflict

Section G – Responses to Avoid


Aims and Objectives

This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.



There are no pre-requisites required for this course.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: - 



  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.



Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).


Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.


* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.



Career Path

One of our 'soft skills' courses that is great if you're an aspiring Team Leader, Supervisor or Manager. 

Looking for prices?

Request more details or call the team on 0161 907 6724

Download a Course Factsheet Now!

Simply enter your details below to download a copy of the course details straightaway. 

Whats the difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.


Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.


Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.

Ready to improve your career?

Personal Training?

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Group or Corporate?

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0161 907 6724

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