Is This for You?

This course is most suitable for those who’re looking to work for a business in a pivotal role where liaison with other members of staff and team members is essential.

Award and Associated Qualifications

Awarded 8 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
approx. 8 hours

About This Course

The ability to communicate effectively is a vital component in anyone’s toolbox. The course will help you understand what gets in the way of effective communication, how culture impacts communication, how to maximise team collaboration with good communication, and much more.


  • Flexible, self-paced learning
  • Hints and tips to help solve real-world communication issues on the job
  • The opportunity to gain an industry-recognised Pitman Training Certificate


  • Communicating with confidence
  • Communicating effectively with customers
  • Making an impact with non-verbal communication
  • Communicating effectively
  • How culture impacts communication
  • Encouraging team communication and collaboration
  • Facing virtual team challenges

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Aims and Objectives

This course will help you learn how to communicate effectively and efficiently with your colleagues and team members.


No pre-requisites are required for this course.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

After this course, you could progress your learning further in areas such as time management or developing your leadership skills, which could lead to more senior office positions, such as Senior Secretary or Administrator and Office Manager.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.