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This excellent course will raise your game when it comes to business communication skills, which is often top of the list of qualities demanded by employers.
Enquire nowIf you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles, as employers will be confident in your ability to handle their business communications.
Awarded 14 CPD points upon successful completion
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For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 0161 907 6724.
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.
In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more.
This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.
Lesson One: You will look at the definition of business communication and the different methods of communicating in business.
Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.
Lesson Three: Will look at planning your communication and the different forms of written business communications.
Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.
Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.
Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.
There are no specific pre-requisites required for the study of this course.
Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: -Â
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Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.
What we can help with:
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There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.
We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.
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* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.
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Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary or PA will find this course a great point to progress from.
Location | Address | Region | |
Cambridge | Pitman Training Cambridge, 2nd Floor St Andrews House, 59 St Andrews Street, Cambridge | East Anglia |
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Chelmsford | Pitman Training Chelmsford, 2 St Johns Court, Moulsham Street, Chelmsford | East Anglia |
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Ipswich | Pitman Training Ipswich, 12 Northgate Street, Ipswich | East Anglia |
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Peterborough | Pitman Training Centre, Stuart House, St John’s Street, Peterborough, Cambridgeshire | East Anglia |
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Bromley | Pitman Training Bromley, 3rd Floor Chelsea House, 26 Market Square, Bromley | London |
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Central and West London | Pitman Training London Central and West, 3rd Floor, 4/4A Bloomsbury Way, Bloomsbury Square, London | London |
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Clapham | Pitman Training Clapham, 2nd Floor, Polygon House, 18-20 Bromells Road, London - Clapham, | London |
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Croydon | 2 Lansdowne Road, Croydon | London |
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Enfield | 2nd Floor Nicon House 45 Silver Street Enfield | London |
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Greenwich | Pitman Training Greenwich, 133 Creek Road, Greenwich, London, | London |
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Hounslow | Pitman Training Hounslow, 3rd Floor, B301- B302 The Vista Centre, 50 Salisbury Road, Hounslow | London |
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Stratford | Boardman House, 64 Broadway, Stratford, London | London |
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Watford | Pitman Training Watford, 171 St Albans Road, Watford, | London |
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Birmingham | Pitman Training Birmingham, Suite 16B Mclaren Building, Priory Queensway, Birmingham | Midlands |
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Leicester | Pitman Training Leicester, Suite 15, The Crescent, King Street, Leicester | Midlands |
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Nottingham | Pitman Training Nottingham, Suite 50-51 Westminster Building, Theatre Square, Nottingham | Midlands |
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Sheffield | Pitman Training, Ground Floor, The Synergy Building, Belgrave House, Bank Street, Sheffield, | Midlands |
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Halifax | Pitman Training Halifax, Office 3, The Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax | North East |
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Leeds | Pitman Training Leeds, Leeds Media Centre, 21 Saville Mount, Leeds, | North East |
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Middlesbrough | Pitman Training Middlesbrough, The Princess Alice, 69 Newport Road, Middlesbrough, | North East |
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Newcastle | Pitman Training Newcastle, 2 Collingwood Street, Newcastle Upon Tyne, | North East |
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Crewe and Nantwich | Pitman Training Crewe and Nantwich, 2nd Floor, Nantwich Court, Hospital Street, Nantwich | North West |
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Liverpool | Pitman Training Liverpool, Suite G01, Ground Floor, The Cotton Exchange Buildings, Bixteth Street, Liverpool, | North West |
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Manchester | Pitman Training Manchester, 2nd Floor, Richmond House, Bloom Street, Manchester, | North West |
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Warrington | Pitman Training Warrington, Mayfield House, 84 Sankey Street, Warrington, | North West |
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Aberdeen | Pitman Training Aberdeen, 469 Union Street, Aberdeen | Scotland |
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Edinburgh | Pitman Training Edinburgh, 4 Queen Street, First Floor, Buzzer 12, Edinburgh, | Scotland |
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Glasgow | Pitman Training Glasgow 1st Floor 82 Union Street Glasgow, | Scotland |
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Location | Address | Region | |
Brighton | Pitman Training Brighton, The Dock Hub, Wilbury Villas, Hove, | South East |
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Crawley | Pitman Training Crawley, No. 3 Gleneagles Court, Brighton Road, Crawley | South East |
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Dover | Pitman Training, Suite 2 Knight House, Honeywood Road, Dover Kent | South East |
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Guildford | Pitman Training Guildford, Stamford House, Woodbridge Road, Guildford | South East |
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Reading | Pitman Training Reading, Bowman House, 2/10 Bridge Street, Reading | South East |
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Southampton | Pitman Training Southampton, The Gallery, 1st Floor, 31 Eastgate Street, Southampton | South East |
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Southend | Pitman Training Southend on Sea Cottis house, East Suite, 1st floor, Rochford, Southend | South East |
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Bournemouth and Poole | Second Floor, Pearl Assurance House, 128 - 130 Old Christchurch Rd, | South West |
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Bristol | Pitman Training Bristol, Old Market St Phillips, Bristol | South West |
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Portsmouth | Pitman Training Portsmouth Suite 102 Portsmouth Technopole North End Portsmouth | South West |
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Taunton | Pitman Training Taunton, 50 North Street, Taunton | South West |
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Cardiff | Pitman Training Cardiff, 2nd Floor, 1-7 Castle Street, Cardiff | Wales |
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Swansea | Pitman Training Swansea, 6th Floor, Alexandra House, 1 Alexandra Road Swansea | Wales |
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Request more details or call the team on 0161 907 6724
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We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.
Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.
Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.