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This course will provide you with useful, real-life strategies to help you handle challenging interpersonal situations in the workplace.
Enquire nowThis course is for all working professionals who wish to learn practical strategies to successfully navigate interpersonal challenges in the workplace.
Awarded 3 CPD points upon successful completion
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For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 0161 907 6724.
Conflict is an unfortunate part of life, which everyone inevitably experiences at some point, and conflict within the workplace can be especially difficult to deal with.
In this course, you’ll learn practical, solution-based tactics to help you defuse and manage potentially volatile situations. You’ll learn techniques that can be applied with managers, colleagues, and subordinates to help you resolve differences fairly, quickly, and calmly.
There are three modules in the course:
Conflict Resolution for Managers
Conflicts between employees start off with tensions. Through the nine stages of escalation, they can escalate unless action is taken. You will learn how a manager can support employees in resolving conflicts independently with the help of mediation when necessary.
Talking through Conflict
You will learn that in a relationship conflict one of the parties involved should ideally initiate a conflict resolution discussion. This should be well prepared, held in a calm setting, and focused on the issues causing the conflict. After a two-way discussion, joint solutions should be developed and agreed on.
Conflict Resolution between Colleagues
Beneath the symptoms of a conflict are the underlying business and relationship-level issues. Each conflict strategy has advantages and risks, but the closer to consensus, the more sustainable the outcome. Learn to achieve solutions that are a win-win for parties in conflict.
This course will provide you with useful strategies to help you handle difficult situations effectively.
There are no pre-requisites for this course.
Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: -Â
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Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.
What we can help with:
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There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.
We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.
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* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.
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If you are an aspiring team leader or manager, learning how to manage conflict is an invaluable skill to have in your toolkit.
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Crawley | Pitman Training Crawley, No. 3 Gleneagles Court, Brighton Road, Crawley | South East |
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Southampton | Pitman Training Southampton, The Gallery, 1st Floor, 31 Eastgate Street, Southampton | South East |
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Southend | Pitman Training Southend on Sea Cottis house, East Suite, 1st floor, Rochford, Southend | South East |
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Bristol | Pitman Training Bristol, Old Market St Phillips, Bristol | South West |
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Taunton | Pitman Training Taunton, 50 North Street, Taunton | South West |
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Cardiff | Pitman Training Cardiff, 2nd Floor, 1-7 Castle Street, Cardiff | Wales |
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Swansea | Pitman Training Swansea, 6th Floor, Alexandra House, 1 Alexandra Road Swansea | Wales |
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Request more details or call the team on 0161 907 6724
Course Name | Type | Category | |
Management Diploma | Diploma | Business & Management | More Info Enquire now |
Personalities, Profiles and Plans | Course | Business & Management | More Info Enquire now |
Simply enter your details below and you’ll be provided with a link to download a copy of all the course details straightaway. One of our friendly course advisors will be in touch to see how we can help and answer all your questions.
We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.
Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.
Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.