Is This for You?

This course is for all working professionals who wish to learn practical strategies to successfully navigate interpersonal challenges in the workplace.

Award and Associated Qualifications

Awarded 3 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
2-3 hours. This will vary from individual to individual based on prior knowledge and application.

About This Course

Conflict is an unfortunate part of life, which everyone inevitably experiences at some point, and conflict within the workplace can be especially difficult to deal with.

In this course, you’ll learn practical, solution-based tactics to help you defuse and manage potentially volatile situations. You’ll learn techniques that can be applied with managers, colleagues, and subordinates to help you resolve differences fairly, quickly, and calmly.

There are three modules in the course:

Conflict Resolution for Managers

Conflicts between employees start off with tensions. Through the nine stages of escalation, they can escalate unless action is taken. You will learn how a manager can support employees in resolving conflicts independently with the help of mediation when necessary.

Talking through Conflict

You will learn that in a relationship conflict one of the parties involved should ideally initiate a conflict resolution discussion. This should be well prepared, held in a calm setting, and focused on the issues causing the conflict. After a two-way discussion, joint solutions should be developed and agreed on.

Conflict Resolution between Colleagues

Beneath the symptoms of a conflict are the underlying business and relationship-level issues. Each conflict strategy has advantages and risks, but the closer to consensus, the more sustainable the outcome. Learn to achieve solutions that are a win-win for parties in conflict.

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Aims and Objectives

This course will provide you with useful strategies to help you handle difficult situations effectively.


There are no pre-requisites for this course.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

If you are an aspiring team leader or manager, learning how to manage conflict is an invaluable skill to have in your toolkit.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.