Conflict is an unfortunate part of life, which everyone inevitably experiences at some point, and conflict within the workplace can be especially difficult to deal with.
In this course, you’ll learn practical, solution-based tactics to help you defuse and manage potentially volatile situations. You’ll learn techniques that can be applied with managers, colleagues, and subordinates to help you resolve differences fairly, quickly, and calmly.
There are three modules in the course:
Conflict Resolution for Managers
Conflicts between employees start off with tensions. Through the nine stages of escalation, they can escalate unless action is taken. You will learn how a manager can support employees in resolving conflicts independently with the help of mediation when necessary.
Talking through Conflict
You will learn that in a relationship conflict one of the parties involved should ideally initiate a conflict resolution discussion. This should be well prepared, held in a calm setting, and focused on the issues causing the conflict. After a two-way discussion, joint solutions should be developed and agreed on.
Conflict Resolution between Colleagues
Beneath the symptoms of a conflict are the underlying business and relationship-level issues. Each conflict strategy has advantages and risks, but the closer to consensus, the more sustainable the outcome. Learn to achieve solutions that are a win-win for parties in conflict.