Is This for You?

The aim of this course is to learn how to communicate successfully while managing projects and people within the IT industry.

Award and Associated Qualifications

Awarded 12 CPD points upon successful completion

Start Date
Study Type
In centre, online, or a combination
Training Type
12 hours

About This Course

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences. This informative course will enable you to manage and build positive relationships within any organization as businesses continue to embrace technological advancements. To be a great communicator, you need, first of all, to understand the theory behind good communication and the positive results it brings. In this course, you’ll learn how to be a good listener, as well as learn how to build trust through effective communication, which is essential when working in a technical team environment. What’s more, to truly add value, you’ll learn how to act with diplomacy and tact to become a successful and professional communicator in the IT field.

Module 1: Proven Techniques for Technical Communication

Module 2: Communicating Effectively with Customers

Module 3: Making an Impact with Non-Verbal Communication

Module 4: Communicating with Confidence

Module 5: Trust Building through Effective Communication

Module 6: Improving your Technical Writing Skills

Module 7: Become a Great Listener

Module 8: Acting with Diplomacy and Tact

Module 9: Handling Team Conflict

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Aims and Objectives

This course has been created specifically for IT Specialists to help them improve their communication skills in everyday dealings with colleagues and clients.


Computer experience and a willingness to engage in different forms of communication.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –


  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

Gaining valuable IT-related training will show employers you’re serious about your career progression. If you’re keen to work as an IT Support Engineer or HelpDesk Specialist, for example, being able to effectively communicate with your customers is a must.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.